Jixta stands behind the quality and craftsmanship of every LED sign we produce. We understand that your sign is an investment, and we are committed to ensuring its longevity and performance.
Below you will find details on what our standard warranty covers and how to proceed if you ever experience an issue.
Our Standard 3-Year Warranty
Every Jixta's LED sign comes with a standard 3-year warranty covering electrical components when used indoors. This warranty period begins on the date of delivery.
| Component | Coverage Period | Covered Issues (Examples) | Exclusions (Examples) |
|---|---|---|---|
| Electrical Components (LEDs, wiring, power supply) | 3 Years | Internal component defects, LED flickering, power adapter failure. | Improper installation, physical damage, power surges, water exposure. |
What is Not Covered?
The warranty specifically excludes damage resulting from:
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Physical damage: Mishandling, dropping, or external impact during and after delivery.
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Improper installation or use: Installation not following provided instructions or usage outside of recommended indoor conditions (unless an outdoor-rated sign was purchased).
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Unauthorized repair: Any modification or repair attempts made by parties other than Jixta.
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Environmental effects: Fire, flooding, or other natural disasters.
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Normal wear and tear: Including cosmetic changes over time.
How to File a Warranty Claim
If you believe your sign is experiencing a covered fault from us Jixta, please follow these four steps:
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Contact us: Email our support team at support@jixta.com with your order number.
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Provide details: Clearly describe the issue and attach high-quality photos and a video demonstrating the fault.
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Assessment: Our team will review the claim and determine if the issue is covered under the warranty.
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Resolution: If approved, Jixta will, at its discretion, repair the sign, send replacement parts, or replace the sign entirely.
✅ Additional coverage options: If you require longer coverage for specialized applications (e.g., outdoor signs), please contact us before placing your order to discuss extended warranty options.